Like other Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs), the Telligen QIN-QIO provides support for the Transforming Clinical Practice Initiative (TCPI)—a federal initiative designed to help more than 140,000 clinician practices share, adapt and develop comprehensive quality improvement strategies in preparation for participating in an alternative payment model. With TCPI, the QIN-QIOs collaborate with Practice Transformation Networks (PTNs) to drive practice transformation among primary care and specialty care practices. Telligen serves as an objective source of technical assistance for the PTNs on relevant quality improvement work and provides baseline and follow-up assessments for practices.

As the QIN-QIO for the states of Colorado, Illinois and Iowa, Telligen partners with Practice Transformation Networks (PTNs) in those states—as well as in Maryland and Virginia—to assess physician practices’ readiness to adopt value-based care models and. Unlike fee-for-service programs, value-based care models reimburse health care providers based on the quality, effectiveness and efficiency of care provided.

"Our partnership and collaboration with Telligen as our QIN-QIO partner for the Transforming Clinical Practice Initiative has been essential to our success in supporting practices across the state of Colorado in their practice transformation efforts.”

One of the most important aspects of Telligen’s TCPI work has been fostering trust and collaboration with the PTNs. To help build those ties, Telligen held introductory calls with PTNs in each state to learn about each other’s goals, how they engage with physician practices and how they could best support each other. Working closely with the PTNs, Telligen developed an assessment process tailored to the practices they serve. The QIN-QIO also meets with the PTNs once or twice a month to discuss mutual challenges, successes and future assessment work.

“It’s become a true partnership, and we value the trust the PTNs place in us,” said Telligen senior quality improvement facilitator LeeAnn White, BSN, RN. “During the assessments, the PTNs’ physician practices are sharing successes, but they are also acknowledging the areas where they can improve. We’re sensitive to that and constantly work with the PTNs to make TCPI assessments a positive and meaningful experience for their practices.”

As of 2018, Telligen conducts 100 percent of TCPI assessments in Colorado.

“Our partnership and collaboration with Telligen as our QIN-QIO partner for the Transforming Clinical Practice Initiative has been essential to our success in supporting practices across the state of Colorado in their practice transformation efforts,” said Kristin Crispe, TCPI project manager for the University of Colorado School of Medicine. “They have gone above and beyond to tailor the assessment experience to 28 different practice specialty types and numerous practice settings to ensure that it is an effective reflection on the practice’s transformation journey and an opportunity to set goals for further work.”